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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rosy Shrestha

September 11, 2024

5  out of  5
rating by Rosy Shrestha
"I highly recommend Nancy Britain, State Farm Insurance Agent, for insurance needs in Texas. They are always available to help, responds quickly, and makes things easy. I am so glad I chose them for my rental and car insurance needs."
We responded:
"Thank you for your kind words and 5 stars, Rosy! We are thrilled to hear that our team was able to provide you with such a positive experience. It's great to know that their responsiveness has made managing your renters and car insurance easy. We appreciate the recommendation and look forward to continuing to assist you with your insurance needs."
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Assholyan

August 23, 2024

5  out of  5
rating by Assholyan
"Nancy is great. Been with her for a long time now. Her and her team have been very honest and helpful to keep prices affordable."
We responded:
"Thank you for your kind words. We greatly appreciate your loyalty to Nancy Britain’s State Farm Agency. It is a pleasure to help you. We are looking forward to helping you with your future insurance needs. "
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John Margaglione

April 16, 2024

5  out of  5
rating by John Margaglione
"Nancy and her team are great. Always pleasant and helpful. Having a nice, competent local agent is why I left Geico. Never call the corporate number when you can call an agent."
We responded:
"Thank you so much for your wonderful feedback, John! I'm thrilled to hear that my team and I have provided you with pleasant and helpful service. Don't hesitate to reach out if you ever need further assistance with your coverage. We're committed to providing excellent service and support whenever you need us! -Nancy"
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Michael Arriens

February 7, 2024

5  out of  5
rating by Michael Arriens
"Nancy Brittain is one of the most amazing insurance companies I've worked with in quite some time I have been with her State Farm insurance for over 20 years. Her and her staff are amazing and always attentive to your needs."
We responded:
"Thank you so much for your kind words, Michael! We're thrilled you've had a positive experience with our team for over 20 years. We strive to provide attentive and personalized service and it's wonderful to know that we've achieved that goal. We truly appreciate your loyalty and look forward to serving your insurance needs for many more years to come. – Nancy "
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Julie Churchill

December 29, 2023

5  out of  5
rating by Julie Churchill
"Above and beyond"
We responded:
"Thank you for the 5-star review, Julie! We truly appreciate your support of our State Farm team. Please don't hesitate to call or visit our office anytime. We are happy to assist you!"
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Keyvan Oskooi

December 28, 2023

1  out of  5
rating by Keyvan Oskooi
"Not happy with the response rate. Carol and Nancy have no sense of urgency."
We responded:
"We apologize for any inconvenience you experienced. We are glad everything worked out smoothly. We strive to provide excellent service in a timely manner. Please call us if you need anything else."
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Jill Sullivan

October 31, 2023

5  out of  5
rating by Jill Sullivan
"This agency makes my life easier. They know insurance, they know my family and make me smarter about this stuff!!! thanks Nancy, Carame and the team!!!"
We responded:
"Jill, we're thrilled to hear that we've been able to make your life easier and provide you with the insurance knowledge and support you need. Our team is dedicated to ensuring that our customers feel confident and well-informed about their insurance options. We're here to help and appreciate your trust in us. Thank you for being a valued part of our State Farm family!"
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Joe Nguyen

June 21, 2023

5  out of  5
rating by Joe Nguyen
"Thank you for helping John with policy in Georgia move to Austin, Texas. Thanks"
We responded:
"We appreciate your feedback and are pleased to have been able to help you. Our State Farm Insurance team prioritizes exceptional customer service and ensuring a smooth transition for our customers when they relocate. We understand that moving to a new state can be stressful and we are dedicated to making the transition as seamless as possible. If you or John have any further questions or require additional assistance, please don’t hesitate to reach out to us."
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Taking the Reins

June 15, 2023

5  out of  5
rating by Taking the Reins
"They are a very smart ground of people. They always have my back."
We responded:
"Thank you for taking the time to leave a review for our State Farm office! Our team takes pride in making sure our customers have a great experience. Please reach out if you anything from us. "
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Austin Ivy

March 30, 2023

5  out of  5
rating by Austin Ivy
"I just purchased renter's insurance with Justin and he is amazing! He helped me with any questions I had and the process was quick and easy! I highly recommend Justin and Nancy Britain for your insurance needs."
We responded:
"Thank you Austin for taking the time to share your experience at our State Farm Insurance office and for highly recommending us! We are glad Justin was able to help you with Renters Insurance. Justin as well as the entire team take pride in making sure our customers have an exceptional experience. Do not hesitate to reach out if you need anything else from us!"
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Chelsea Massaro

March 3, 2023

5  out of  5
rating by Chelsea Massaro
"Nancy and her team are wonderful to work with! I have gone through Nancy at State Farm for insurance since 2017, and have always had positive experiences. She and her team are easy to get in touch with, very responsive communicators, and always take the time to go through all the details of the plan coverage and bill with us to make sure we are comfortable before proceeding. Highly recommend!"
We responded:
"Thank you for the 5- stars Chelsea! Your review is a great way to let us know we’re on track to deliver quality service to our customers. We are happy to hear that you have been pleased with the team’s attention to detail and responsiveness. We appreciate you being a loyal customer for all these years! Please do not hesitate to reach out whenever you have questions regarding your insurance. "
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Renèe Marcus

February 22, 2023

5  out of  5
rating by Renèe Marcus
"Justin made everything so quick and easy, he worked with my work schedule to get everything done quickly!! Thank you!!!"
We responded:
"Renee, Thank you so much for leaving our State Farm Insurance office a review. We appreciate getting feedback from our customers and we are so happy you enjoyed working with Justin in our office. Our goal is to make things quick and simple for our customers. Please do not hesitate to reach out to us whenever you need anything! "
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Sherryl Nemeth

January 28, 2023

5  out of  5
rating by Sherryl Nemeth
"Very easy to deal with, knowledgeable and friendly. I highly recommend!"
We responded:
"Thanks so much for your review Sherryl. We love getting feedback from our customers and take pride in our customer service. Please get in touch if there is anything else you need regarding your insurance. "
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Ryan Niles

January 20, 2023

5  out of  5
rating by Ryan Niles
"Justin is awesome! I needed renters insurance and had no idea what I was looking for or what to even do. He was super helpful in providing me a quote and explaining what I was actually paying for. I got the quote within 5 minutes of talking to him."
We responded:
"Thanks so much for taking the time to leave a review of our State Farm office! Our customer’s feedback guides our business and helps us to keep improving the service we provide. We are so glad Justin was able to help you with Renters Insurance and that you were satisfied with the service you received. We enjoy educating our customers on the various options they have so they feel confident in making a decision. Thanks for choosing us for your insurance needs! "
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Chris Scott

November 1, 2022

5  out of  5
rating by Chris Scott
"Working with Nancy's office has been incredibly easy. They are professional and quick to respond. They also gave me a much better price than I had been paying."
We responded:
"Christopher, it means a lot to our team that you have taken the time to share your own experience at our State Farm office. We are so glad that we have been able to assist you and save you money. We are always here for you if you need anything!"
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Patrice P.

September 16, 2022

5  out of  5
rating by Patrice P.
"Nancy and her team go above and beyond to make sure you understand your policies."
We responded:
"Thank you for your review, Patrice! It makes us so happy when our customers are satisfied with their service. As always, reach out if you ever need anything."
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russell harding

August 22, 2022

5  out of  5
rating by russell harding
"Have ben with Nancy Britain Insurance for over 40 years. Nancy and her staff are all highly professional, knowledgeable and helpful with any questions or claims. I highly recommend Nancy Britain State Farm Insurance Agency."
We responded:
"Russell, thank you for the review and for the kind words about my team! All of us have enjoyed working with you and we appreciate your being part of our State Farm family for all of these years. We look forward to assisting you for many more years to come!"
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no no

August 19, 2022

5  out of  5
rating by no no
"My partner and I have consistently received amazing service from Nancy and her team! My partner’s family have been using Nancy’s insurance services for years now and suggested that we use her for our insurance needs a few years ago. Thank you for your competitive quotes for our home and auto insurance and amazing service!"
We responded:
"Thank you so much for sharing your experience with us. We have a long history with your family and it has been wonderful to work with all of you over the years. The Nancy Britain State Farm team is here for you and we look forward to serving you for many more years!"
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Monica Salazar

August 18, 2022

5  out of  5
rating by Monica Salazar
"I love having them for my renters insurance... they're super helpful and way affordable!"
We responded:
"Monica, thank you for taking the time to leave our State Farm Insurance office a review about your Renters Insurance. It is our pleasure to serve customers like you. Have a wonderful day!"
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Tiffany Mattox

August 18, 2022

5  out of  5
rating by Tiffany Mattox
"Nancy and her team We’re extremely helpful and knowledgeable. I was able to get my car insurance lowered by $100 and I’m in the process of Getting life insurance for my husband and I. They have excellent follow up as well!"
We responded:
"We are so happy to hear that you had a great experience at our State Farm office, Tiffany. Your review made our day! I am pleased we were able to make such a big difference with your Auto Insurance and help you with Life Insurance, too. Our whole team works very hard to make sure our customers receive great service. And we appreciate great customers like you. Thank you again!"
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John White

August 15, 2022

5  out of  5
rating by John White
"Tammy was Awesome, and beyond helpful and understanding in getting me my new insurance policy for my new car in almost no time flat. She also assisted updating my renters insurance. Very friendly and helpful as well as wanting to make sure i was satisficed. Personal touch customer service which is so hard to find these days let alone being so NICE. You should really give them a chance."
We responded:
"We are glad you chose us to help with your Auto and Renters insurance. Tammy and our whole team strives to provide excellent service to each customer. Thank you for your kind words and for recommending our State Farm Insurance office."
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Linda Rose

August 3, 2022

5  out of  5
rating by Linda Rose
"Tammy was such a help and so easy to work with. She was able to get our insurance needs covered quickly and answered all of our questions. Such an easy experience."
We responded:
"Linda, thank you so much for the kind words about Tammy! Our policyholders love working with her. When you need anything regarding your insurance, our State Farm team is here to help you. -Nancy"
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Natalie Palmer

November 10, 2021

5  out of  5
rating by Natalie Palmer
"I love how when I call I always immediately speak to a real person and they make me a priority. I've been with them 4 or 5 years now and have always enjoyed working with them. Thanks NB!"
We responded:
"Natalie, thank you for taking the time to leave our State Farm Insurance office a review! My team and I have enjoyed getting to know you over the past few years while working together to create an insurance plan that fits your needs, and we look forward to being here for you in the future! – Nancy"
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Zach Bundy

November 4, 2021

5  out of  5
rating by Zach Bundy
"I recently visited this business while engaged with a project for my job. I work in IT support, and my company was contracted to install some new networking/ISP (Internet Service Provider) equipment at State Farm agencies across the country. I was lucky enough to be assigned the case for Nancy Britain's location. The staff was pleasant, helpful, nice, very professional, and very funny the two days (both almost 7 hours long) that I spent in the office installing, configuring, and packing up the new and old equipment. They were nice to everyone who walked through their door, as well as anyone they spoke to on the phone. These women were just a joy to be around for the short time that I was there. Thank You Mrs. Britain, and all of the other office staff as well, for being so accommodating while I was there. :-D"
We responded:
"Zach, thank you for leaving our State Farm Insurance office a review. Even though you were stopping by for work, my team and I had a wonderful time getting to know you! If you are ever back in town, feel free to stop by! – Nancy"
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Nina Starr

September 11, 2021

5  out of  5
rating by Nina Starr
"I experienced a seamless insurance.transfer from my previous state to Texas with State Farm. We have always carried this insurance, its not the least expensive but it definitely reliable! The office of Nancy Britain carried through very quickly and was available for my calls. Good advice was given in a most honest way. Tammy is a wonderful asset, so professional , knowledgeable and kind!"
We responded:
"Nina, thank you for taking the time to leave the Nancy Britain State Farm Insurance team a review! I am so glad we were able to welcome you to the area and make your transition as smooth as possible! My insurance team takes pride in being reliable and professional and I am glad to hear that Tammy was about to provide you with a wonderful experience! Please feel free to reach out with any additional questions for us! – Nancy"